The bigger and more complex an organisation is, the more difficult it is to change. After all organisations are comprised of people and people don’t like change. If you don’t believe this statement, look back at you and recall how many times and how long you have been resisting change in your life in the […]
What Enables Change? Learning from a real NHS transformation project. Read More »
Every solution begins with a problem or challenge. That’s where it all starts for the role of a Business Analyst. Every problem has an underlying cause, if you believe in causality as opposed to the faith that everything is prefabricated, pre-planned. Exploring and understanding the root cause is a big piece of the work that
Why did the disaster happen? A Root Cause Analysis (RCA) lesson for Business Analysts Read More »
To understand what I mean, take this example. An insurance company was unknowingly using wrong prices to value the policies over a period of time. Many months later, when they realised the error, they initiated a project to make up for the loss the Customers incurred. They hired a Business Analyst to analyse the historical
The Business Analyst Mindset Read More »
Normally, you won’t compare a business with the concepts of Gravity, General relativity, etc. But then Physics has always turned me on since childhood. So, when I came across this video, I found it a really interesting watch. As I was watching, I could not help thinking how similar Gravity works to the way we
What is the Similarity Between a Business and the Force of Gravity? Read More »
If you are a Michelin star chef entertaining the guests at a newly launched 7-star hotel with the most delicious sounding dish, but your food supplier provided you with inferior quality raw material for cooking, it’s 99% likely that the dish would go down the waste bin; it doesn’t matter how much technique and
So, you (the Business Analyst) are listening to your stakeholders while they are opening up and speaking. Great! The question is while they are speaking, should you take notes or should you not? If you are taking notes, how & to what extent? But first, why is note-taking important? There are several reasons why you should
The do’s & don’ts of note-taking during elicitation Read More »
I recently came across a question on a social media site… “A bizarre new argument is emerging – that detailed requirements are a barrier to innovation and play into the hands of suppliers… …Is this not a nonsense? How can requirements, provided they are not prescriptive, ever be accused of this?” This is my
Detailed Requirements a barrier to Innovation? Read More »
People tend to think in the mode of solution and often confusingly take a solution as their problem. It is not their fault, its just human tendency. As a skilled Business Analyst, you need to reiterate to your stakeholder (as they tend to flow back to solution mode), the purpose of your 1st stage of
Keep PROBLEMS separate from SOLUTIONS. Read More »
